Shipping/Return/Refund Policy

SHIPPING POLICY

What is the Shipping Philosophy of The Teen Store?

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.

What is the delivery time period?

Orders within India are delivered within 7 – 10 working days, and International orders are delivered in 10 to 15 working days. Delivery time may vary depending upon the shipping address.

Do you apply any shipping charges?

Within India, theteenstore.in provides Free Shipping for Prepaid orders above Rs.300. There will be a shipping charge of Rs.50 on all orders of Rs.300 or below. COD services are chargeable. For shipping charges anywhere outside India please contact us on theteenstore.in@gmail.com

RETURN POLICY
  1. Customers can return their order within 7 days of the order delivery. 
  2. All returns must be in unused condition with all original tags and packaging intact.
  3. The product amount will be credited back to his/her The Teen Store wallet or Discount coupons will be issued, once we have received the products and quality check is done.
  4. Refund of shipping and COD charges is NOT applicable .
  5. To self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share shipping details on theteenstore.in@gmail.com with your Order ID mentioned.
  6. Note: For replacement, kindly follow the return procedure for the product you want to replace and then use the store credit/discount coupon we give you in The Teen Store account to place the order for the new product.
  7. For products without any manufacturing defect/ fault from our end, we are NOT entitled to bear the return shipping charges. However, with a charge of Rs.100, reverse-pickups can be arranged in cases of Dislike, Wrong Phone model Ordered, Incorrect size Ordered, or any such issue where we are not at fault.
  8. Only the Purchased Amount will be refunded as a Discount coupon to the Customer.
  9. In case of manufacturing defects, Customers are requested to share an image/video of the product received for verification purpose. We can process a replacement/ return only after a verification process is completed.

Cancellations

  •  We may not accept an Order in case (i) we are unable to obtain authorization for payment or (ii) Items are out of stock / withdrawn.
  • In case, owing to production or quality reasons, we are unable to deliver the items ordered, we will inform the same to you by email and refund the payment to your credit card/ bank account.
  • We shall not be able to cancel the Order once it is processed.
  • If you are unable to cancel your order online, get in touch with us within 24 hours of placing the order.

Returns & Refund

  • If you change your mind about any items purchased you can return them to us. For more information on Returns and Refund, please refer to our Return Policy.
  • The Teen Store will not entertain claims for damage, shortages etc., under any circumstances, after delivery has been accepted by the Party. Only Manufacturing defects will be entertained.
  • The Teen Store shall not be liable for any loss or damage to the shipment if it is caused due to act of God, shipper fault, Force Majeure occurrence of any cause beyond the control of The Teen Store including strikes, riots, political and other disturbances, fire, accident of the vehicle carrying the goods, explosions, extremist act, bandh, floods etc.

What are the terms and conditions for refund?

  1. You can ask for a refund/free replacement against any of your order within 7 days of its date of delivery, provided that the products are found to be defective/ damaged.
  2. All refunds will be credited in your The Teen Store Wallet as store credits which you can use to shop on theteenstore.in.
  3. If you are a guest user you will need to register with the email address which you had used to place your order to access your account.
  4. For any other requests or queries regarding this, kindly write to us at theteenstore.in@gmail.com.

What are the rules for Courier charges refund?

  1. In case of manufacturing defects, for all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing up to 500 grams.
  2. For every next 500 gram slab, an additional Rs.50 will be added to the refund amount.
  3. For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.100 in your account.
  4. If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.150.
  5. Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service.
  6. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
  7. Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
  8. If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.

How long the refund procedure takes?

  1. The refund procedure will be initiated within 24-48 hours once we receive your product. Once initiated, the amount will reflect in your The Teen Store E-wallet as store credits or Discounts coupons exclusively for you will be provided.

Where should I return my product?

You are requested to courier the product to us at the address mentioned below and we will reimburse courier charges in case of manufacturing defects only. (You will be credited Rs.100 cashback. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly)

The Teen Store
Zojwala commercial complex, behind Ramdev Hotel, Agra road, Kalyan West, Kalyan- 421301
INDIA

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